walthamyank. See where this Helpful Answer was posted. Available with M50 broadband or faster. We would like to show you a description here but the site won’t allow us. Speedon 22-02-2023 16:03. Options. Tivo. Account - Mobile. However, the very next day on the 21st March, I received a text message from VM (from telephone number +447537410420, from which I have received numerous texts from Virgin so I know it's a genuine number) saying "HI, It's VM, you don't need to return the kit you're disconnecting. . We would like to show you a description here but the site won’t allow us. No, you can keep using the same phone you’ve always used. So I left Virgin about a month ago after too many years. . Control your services . Sign in . Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. 2% on a yearly basis, driven by fixed and mobile service price rises. Have tried their messaging service to no avail and 15 minutes into being on hold on their customer service line, I am desperately looking for a. Stay safe online. You can return your Virgin Media order for free through Yodel – simply stick the delivery label you received with your order onto your parcel, making sure to cover up or remove the original delivery information. However, I received a text message saying that I did not schedule a return yet. Return Valérie for free with Canada Post. Options. I have also been reminded each. No, you can keep using the same phone you’ve always used. That’s why we’re currently getting in touch with our broadband, TV and home phone customers, by letter or email, to explain why our prices are increasing. I've phoned VM today that after my broadband contract ends on Feb 3 that I won't be renewing. In your Stream kit you’ll find everything you need to get the Stream box up and running. Chatter and. So VM gave me another call today, seems like another person from retentions. I second this . It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for kit that I am very happy to send back - I am well and truly fed up with virgin mediaHi All I want to comminucate this big issue. We recently sent you a new piece of equipment to replace the equipment you currently had and now you have this connected to our network we need you to return the old equipment back to us. There were no Collectplus return notes labels etc with new hub, so took it, not to be returned as per the setup booklet. No one seems to be able to tell me what is happening with the other device on the outside of my house (i. Please let me know the procedure to return the kit AT NO COST for me to VIRGIN MEDIAVirgin Media Hub 5 to replace my Hub 3. Get the Hub ready by connecting the wires. Your experience matters. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. Go to solution. I got a message on my mobile with a number to ring so I can find out when they are close to my address to pick it up. we never really used the tv box and I throw it away many months ago. Control your services . Have been told that some customers have been charged when not returning equipment, however. He has changed to new package/hub in last few months, everything fine but now is getting multiple emails regarding old Hub 3. for the parcel you sent back? This is your proof that you sent it. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. Your terms & conditions state: “To cancel you have FOURTEEN days from the later of: (i) the day after the delivery of the equipment; (ii) the service start date; or (iii) the day you received this contract (that provides a link to the Terms and Conditions). First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Options. Visit any Canada Post outlet and provide the following Post Return ID, PR890615. I can't see how to organise a collection from their website and the Post Office won't take it. . I trust the bill will be cancelled when the kit. I am putting a complaint in with ofcom along with all the evidence I have. None of the links (book a date, contact us) work in the email. Returning a Stream Box. 00 am this morning I get a text and email asking me to please return unused equipment. Virgin Media Verified account. We would like to show you a description here but the site won’t allow us. So thats what i did. Hi. 1 million set-top boxes and modems - of these we refurbished, repaired and reused over 700,000, meaning thatStream from Virgin Media. Or stream, control and manage. SpeedVirgin media sent me a cheque when I didn’t return the router back. Hi mikeratkins, thanks for posting and welcome to our community. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. VIRGIN MEDIA customers need to be aware of a dangerous new scam designed to trick those already impacted by the ongoing fibre broadband and phone outage across parts of the UK by trying to scam. on 26-03-2023 08:51. 0 once you have your Quickstart box. We would like to return it but we didn't a return box and now we are unsure what to do with it. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Virgin has published guidance here . Hi, a friend of mine hasn't been a customer for a while, but still has a V6 box and Hub 3 that they want to return. Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. I wasn't aware that I had to return old equipment and I just binned them when I stopped using them except the V+ Box which I sold because I bought it from Virgin Media for £49 so that. Mobile. At 80mmx16mm, it’s really tiny, especially when compared to existing boxes from Virgin Media and Sky. You can find informationHow many stars would you give Virgin Media? Join the 74,685 people who've already contributed. Returning Kit. hi. Would it be possible to send a returns pack out to them? They don't remember their account number so can't use the online formYou can dial 150 from your virgin media home phone or dial 0345 454 1111 from any other phone. 3. Y’all are right to be suspicious though!Scroll down and click on create new label. I realise that Virgin Media are under no obligation to treat a past customer as a new customer, but realistically, if I leave Virgin and then re-join a few weeks later, will they turn me down for a introductory deal?. I didn't return my equipment successfully yet, but I find a very useful link: - 5127590Pre-paid returns packaging can take up to 10 working days to arrive, but you can print your own returns labelling here and drop off at your nearest collect plus point. And now I'm getting chased up. byrnesv. 1. Now, the kit arrived but I have no subscription. The new fibre phone line is designed to work with the same phones as the old copper line. Was moving house and because of timings around that moved while still paying Virgin for broadband at the old house. @Hannahman wrote:. Security matters. I have not received the return kit I was promised in order to return VM equipment. I have left virgin and been contacted to return my kit. Virgin Media want their box back - i dont have it. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. We would like to show you a description here but the site won’t allow us. QuickStart, set up and connections. You need to post the equipment back to Virgin Media. Virgin Media's vouchers provide television and smartphone enthusiasts in the United Kingdom with discounts on broadband services, Virgin Mobile plans, and more. Just come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. For the quarter ended 30 June 2022, Virgin Media O2 reported transaction adjusted revenue of £2. Switch on your TV, then using your own TV remote press the Input, AV or Source button. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Let us know how you get along. Non-Virgin Media equipment? You can recycle your old Non-Virgin Media electrical equipment by visitingReturn kit packaging not sent. Our fibre-powered, fastest-ever TV experience, now with super-clever Voice Search and Control and personal Profiles. We would like to show you a description here but the site won’t allow us. Over the last year we’ve managed the collection and return of more than 2. . From other posts it seems that VM has finally recognised the legal requipment to collect all their electronic equipment and not just the items they might re-use. services. 3 weeks ago. I have just received my returns packaging but I'm out of the country until mid December. . Virgin Phone Switchover. Simply ring our friendly customer service team. The average coupon discount for new and returning Virgin Media customers is normally between 10% and 50% off, but some codes provide flat-rate savings instead. Virgin Media Help - Get help, tips and advice to m. We would like to show you a description here but the site won’t allow us. It’s because the reconnection team says the request cannot be processe. Virgin Media want their box back - i dont have it. Virgin Media Equipment Return Box Assemble New in May 2022From £ 38 a month. I used to live in London and since I had to move home I chose to discontinue my broadband. Can any one help please ive been waiting for over a year for Virginmedia to send me a package so i can return the box ive found out last december they had been billing me for this a service i had not used in that time I got in contact with them in decemebr and ask for the account to be closed laughted at down. super hub. Once we cancel we got a letter asking us to. Virgin Media; My Virgin Media. however, I have a splitter with 4 connection. Unfortunately, when I opened the box, and there was a hub 4 instead of 5. Keep a hold of your receipt as this will have your tracking number on it to track your return online. I did this, using their pre-paid packaging and have a tracking confirmation that the package was received by VM three days ago. Staying in one placewrote: I've just left VM, and have my Hub3 and (approx 8 yrs old) TiVo box ready to return. Hi, this is really on behalf of my 85 year old dad. Could you give le and orientation?. We would like to show you a description here but the site won’t allow us. Thank you both for your input and trying to help. . Only kit that supports HDCP 2. day. In which terminal I have to put the silver cap. It’s because the reconnection team says the request cannot be processe. We would like to show you a description here but the site won’t allow us. My Virgin Media App. co. 2 July 2015 at 2:05PM in Phones & TV. We would like to show you a description here but the site won’t allow us. 2. The charging for unreturned kit is also automatic as far as I can make out so it may just be a matter of time before that kicks in unless VM forum team can get in there first. Virgin Fibre Areas only. Thank you for reaching out to us here on the Community. It has been very poorly attached and has caused damage. The clerk will print the return label and process your return. They can also use your home’s electrical wiring to transmit the signal, like our Powerline Boosters. Phone. Joining in. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. The webpage should be updated shortly with the list of equipment that currently needs returning which is -. co. . Virgin collected my equipment early last year. away the old kit when they come round to do the upgrade. 7K subscribers in the VirginMedia community. 2) Stupid - VM will charge accounts for unreturned kit, so you won't make any money from it. . Manage Your Account. Virgin Mobile. I cancel my subscription during the cool off period even before the kit arrived. We would like to show you a description here but the site won’t allow us. The kit has not been sent, yet, i asked another three times but the kit has never been sent to me. If you want to discuss Virgin Media products like TV or broadband, you'll need to speak to Virgin Media's customer service team. Virgin Phone Switchover. Account - Mobile. An Ethernet cable – The. So, whether you’re sadly leaving us or simply changing your package, we hope you’ll help us do our bit – by returning our kit so we can refurbish, reuse and recycle it wherever we can. Options. They will be charged for not returning any rented equipment that VM want back. My Virgin Media App. | Read 1,721-1,740 Reviews out of 71,552Excludes Essential broadband customers from 10 November 2022. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. That would be. Access Amazon Prime and Netflix (when you subscribe) and more when you play them on our Virgin TV 360 boxes. Problem: Returning Hub 4. Push the white cable (from the old Hub) into the back of the new Hub. . Also you might struggle TV wise. If this means your account is left in credit we will send you a cheque for the amount you are owed, which you need to put into your bank or building society within 6. your Boosters are paired. Given all the UK calls are recorded it will be verified that she told me to Bin it. You’ll find support for everything, from setting up the Hub to fixing internet issues – and the latest broadband deals. Told the disconnections person this and that I wouldn't get their kit return stuff, asked if I could have it early or to a different address, no. You might also need to change it if your current package isn’t available at your new address. Don’t plug the power cable into a plug socket yet. Upgraded Virgin TV Go app – offers a boosted on the go experience that allows customers to pause a programme on one set top box and carry on watching it on their tablet in another room or on the move. 0 Kudos Reply. Networking and WiFi. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Browse Virgin Media Virgin Media Community. returns. Providing everything is set up correctly on your account you should receive an email via an automated system when processing your disconnection. Having read the forums recently I thought I would get on top of this before the fines and threatening emails start. Phone. This includes: The Stream box. Available with M50 broadband or faster. My Virgin Media App. 1 x router, 2 x vm tv boxes, plus of course associated power leads remotes etc. I informed Virgin I was leaving as moving to a new area, spoke to a person who processed the closure of my account, they informed me that since my equipment is very old that they would not require it back and that I am to dispose of it myself. Further exclusions & legal stuff apply. I was many months ago offered WiFi Pod to counter Bathroom blackspot whilst watching VM Go. Hi Moderators, Hope you can help, I keep receiving emails from Virgin stating that they are awaiting the return of kit that I am still using as I have moved my services to a new address. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. The advice was to recycle the old hub. We would like to show you a description here but the site won’t allow us. If you don't pay that bill then it's just like any other bill from any other company. We would like to show you a description here but the site won’t allow us. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. Virgin Media kept sending me false bills and ruined my credit report! in Managing Your Account - Cable 2 weeks ago; Confused about recent bill in Managing Your Account - Cable 3 weeks ago; Multiple emails asking me to return kit despite my contacting to say I am not leaving virgin in Managing Your Account - Cable 4 weeks agoNormally, we ask you to return your kit. You can return our kit at no extra cost. Options. QuickStart, set up and connections. |. I handed the new Hub 4 to the pickup shop (Collect+ Point) on the 29th of December, using the return label provided in the return kit. the left and right are not communicating. Most QuickStart kits have just 6 cables, connectors and powerlines to. . jpeg1. VM should be able to send the returns packaging to a family member, neighbour or a friends address using the weblink request-returns-pack . This model should not be allowed, or at least there should be a way to connect to a VM. how to return your old kit. Your email doesn't let me reply Now December and you sent this: Please return Virgin Media’s kit to avoid a £40 charge It was returned and you confirmed it by email Broadband Router Arris Hub 3 E4574057BBA4 £40You can post your old kit back to Virgin and it will reuse and recycle it. My Virgin Media app: Requires compatible Android 7. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. Upgrading V6 boxes to 360. Update: Steve the virgin media guy came today and took the router. FAQs about return kits. Yup this is another completely broken VM process. If we need to send you some new equipment or book an engineer. That’s because while you're with us, you rent your kit, rather than own it. Return Valérie for free with Canada Post. SpeedWe would like to show you a description here but the site won’t allow us. I am very concerned that I cancelled service and was told return boxes would be with me in 10 days and it’s now been over 3 weeks, how can - 5146250. They told me I needed to return the equipment or I would have to pay a fine. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. 2 July 2015 at 2:05PM in Phones & TV. SIM toolkit - Virgin Media Community - 5245119. O2 shop or local council recycle yard. I'm a moderator/staff could pick this up and follow up, that would be great. Please, expect a private message from me here shortly, so I can have a further look and help out. You can also email [email protected] would like to show you a description here but the site won’t allow us. A power adaptor to plug into the Stream box and a power socket at the wall. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. A relative of ours recently passed away, they had virgin and were sent a new Hub 4 a while ago. Forum Team 10 Views Message 2 of 2 Flag for a. Go to solution. 2. However I received an email on 13/1/23 saying that I had a new bill of £40 for unreturned kit. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. If we don’t get the requested kit back, then we may charge to replace it. hi. That’s because while you're with us, you rent your kit, rather than own it. Been given my leaving date as 17th March. Hi dibitontofabio, Thank you for reaching out to us in our community and welcome, really sorry to hear you were unable to return equipment due to not receiving the returns kit after many call and that you are no longer in the UK and unable to. All our services will be set up so, once you’re in your. . Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. Up to 3 WiFi Pods if needed. Unfortunately I have already recycled my old hub 3 at my local recycling centre and have a email as proof with time and date of doing so. . Returning hub 4. Sign in . I am very concerned that I cancelled service and was told return boxes would be with me in 10 days and it’s now been over 3 weeks, how can - 5146250. Stay safe online. I have not received the return kit I was promised in order to return VM equipment. Sorry to hear there's an issue with a charge for failing to return equipment. The Stream remote. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and. Forum; Apps. This clearly didn't happen and I was charged a late payment fee, which has now gone on my credit history. In December, VM offered to upgrade to Hub 5, and I accepted it. The tracking on Yodel says its still en-route. There was no label in the box but searches revealed that I could recycle via. The return kits are scanned into VM systems in bulk so it may take a while for your account to be updated to indicate the equipment has been returned, and in the meantime you will. That’s why we have a dedicated team to help you with this and answer any other questions you might have. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. @00johnjohn00 wrote:. We will send pre-paid packaging to the service address (unless specified and arranged otherwise) which you should receive around 10 days after your disconnection date for any equipment we have requested to be returned. Each return kit is associated with specific equipment. So you won’t need to hop around. Excludes broadband faults and broadband network outages. Choose your package. We would like to show you a description here but the site won’t allow us. If you need any help, please don't hesitate to let us know. ’. Virgin have now made 2 appointments to collect a return kit and failed to turn up on both occasions, not great when you've stayed in all day waiting! Unacceptable yet again! At present it is more convenient to arrange a collection so very disappointed promises are broken. They clarified it and said that Feb 3rd is actually the day when the kit is dispatched, and not the deadline. Pop the telly on: check its set to the correct Input and Virgin TV’s playing. We would like to show you a description here but the site won’t allow us. It’s the one before the V6 old and chunky the complaints department sent me a replacement as it’s not working and the leaflet says I need to return my old kit but when I go on the virgin media website for a cycle kit it only shows how to return a V6virgin media equipment return anything extra to receive one. 2 hours ago. 0 or iOS 12 or later mobile or tablet. Account - Mobile. thanks. Manage Your Account. How long does it normally take for a V6 box to be returned ? I returned a V6 box to Virgin on 07/03/23 @ 14:46 and im still receiving texts and emails asking me to return it. Excludes broadband faults and broadband network outages. A power adaptor to plug into the Stream box and a power socket at the wall. No setup fee. . Hi, I have had an email confirming my kit will be picked up on 8th December but before this has happened I have received a bill for £65 for non-return of kit! Today I have put the kit into the return packaging and taken it to a pick-up point. If your equipment is broken, stolen or damaged you'll need our advice on getting replacement equipment. 2022If you'd like to buy a Virgin Media product like broadband or TV you can contact a dedicated Virgin Media team on 0330 165 6723. Sitting there after an hour of wrestling everything into the packaging, using a whole roll of sellotape for extra security, to notice the remote control's still on the table. Sorry to hear that you're leaving us and are unsure on what to do with your equipment. We would like to show you a description here but the site won’t allow us. . Browse Virgin Media Virgin Media Community. However, despite my attempt to request for the return kit to be deli. Make sure to take our kit with you when you move. You can contact us to discuss your O2 mobile products and services. Options. SpeedWe would like to show you a description here but the site won’t allow us. My Account; My Bills; My Apps; Upgrades; Service Status; Virgin TV Anywhere; Mobile Your Account. Often, turning the power off and on at the wall socket, the broadband Hub or TV box and checking that all the wires are plugged in securely, can get you back up and running. I'm sure they would have charged me if I was out when they arrived. Have waited in all day kit not collected - 5223593. Put your modem and power cord into a suitable box with proper packaging protection to ship your device back to us. If you are worried how to pack your virgin media equipment before returning just watch it and give me thumb up. If a customer does not return their equipment within 14 days of their contract end date, they will be subject. Please follow the simple instructions we’ve provided in the pack that we delivered with the new equipment. But they do acknowledge that seven calls seemed excessive – apparently, it was down to advisors trying to follow up. services. What you get in your QuickStart pack depends on what Virgin Media services you ordered. Account - Mobile. Switched. uk with required details but have. Working hard to help connect the nation, shop our offers and order online. Labels: My Account; hub 3. Options. At least 30Mbps download speeds in every room or £100 one-off credit. Virgin Broadband Box attached to house. I am still with virgin media but under a new account. I'm sick of waiting for these to be collected and they are gathering dust. Stream from Virgin Media. Once we cancel we got a letter asking us to. Manage Your Account. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. For my surprise, in the package of the hub 5, was another package to return the hub 4. . He showed me and gave me a copy of the return form and it only asks for the actual units and a remote. Many thanks - 534135327. 2 will be able to show programmes in 4K Ultra HD format from the Virgin TV V6 box.